At Medford Wellington, the wellbeing of our employees and those we work with is our highest priority. Here is our company safety plan we have implemented during this time. To help prevent workplace exposure to respiratory illness COVID-19, we would like everyone to follow the interim guidance from the State, Center of Disease Control (CDC)and the Occupational Safety and Health Administration (OSHA).

We are requesting that our team members follow the following guidelines:

● Whether in the office or the field, team members who are not feeling well should not come to work.

● If a team member has a fever, signs of a fever, or any other symptoms of being ill, they should stay home.

● Team members should stay away from work and be symptom free for a minimum period of 72 hours before they return. The symptom free period is not to be achieved through the use of a fever-reducing or other symptom-reducing medication.

  • Employees who come to work and appear to have acute respiratory illness symptoms (cough, shortness of breath) should be separated from other employees and will be sent home immediately

● All employees are required to wash their hands frequently with soap and warm water for at least 20 seconds. If soap and water is not available, they’re instructed to use an alcohol based sanitizer that contains at least 60% alcohol.

  • Field staff are required to wash their hands before and after a job or work task is completed.
  • They should obtain and wear nitrile gloves from Home Depot or the supply house for all working tasks.They should be stored in their work vehicle when not in use.
  • Office staff should wash hands regularly, particularly upon leaving and returning to their workstation.

● All team members should avoid touching their eyes, nose and mouth as much as possible, especially with unwashed hands.

● Team members should avoid close contact with people who are sick

● Work areas should be thoroughly cleaned and disinfected throughout the day.This includes desks, vans (especially the steering wheel and dash), tools, and any equipment that could have come into contact with the public, i.e. reach-in refrigerators.Gatherings should be limited as much as possible, preferably to two people or less.

● Social distance should be observed with onsite workers and clients when feasible, maintaining a distance of six feet when interacting whenever possible

● Team members must observe the state-required guideline of wearing a mask to work at all times. In order for the mask to be effective, the wearer’s face should be shaven.

Refrain from normal greetings, such as hand shaking or fist bumping.

Our customers and vendors have been sending emails outlining how each store is handling and upgrading their sanitation process. Team members are encouraged to reach out to Management, the Safety Department or HR with any concerns.

Due to the continuously changing status of the Covid-19 circumstances, this guidance is subject to change at any time. We appreciate everyone’s support and cooperation in maintaining a safe and healthy work environment.

While Performing Work, Please Follow These Guidelines:

Before Coming to Work:

● It is most important to remember: if you feel even the slightest bit ill, please do not report to work.

  • Take your temperature before you leave the house. If your temperature exceeds 100.3 degrees, you must stay home.

● It is imperative for employees to come to work wearing clean, washed clothes.

● Maintaining a well-shaven face ensures proper use of the N95 mask. You will be unable to wear the mask to specifications if you’re not clean shaven.

● Fill out the COVID-19 Before Work Questionnaire.

When Reporting to a Customer Location:

● Please wear gloves and masks at all times during off site work to help protect yourself and others.

  • Apply gloves and masks before entering the customer location for service.
  • If you must touch your face, safely remove your gloves and mask and wash your hands immediately.

● When entering a customer location, check in with the manger to see if they’re using any specific sanitizing procedures. If so, please proceed in following their advised procedures and using their sanctioned supplies.

● Practice “social distancing” by staying at least six feet away from others at all times. If social distancing can not be maintained, the work will need to be stopped and postponed until it can be observed properly.

● Using the location sanitizer, wipe down any shared contact surface areas such as reach-ins, WIC door handles, sinks, etc.

● If there is high volume traffic inside the location, we recommend wearing a dust mask at all times. We have a limited supply but will gladly hand them out.

Before Leaving a Customer Location:

● Use customer sanitizer to wipe down your work area and any contact points on tools that you may have used.

● Once the work is completed, it is important to wash your hands with soap and warm water for at least 20 seconds.

● Use your paper towel to open any doors.

● Conduct necessary clerical work on your tablet or phone and be sure to verbally communicate to the customer what was done.

● Do not get your paperwork signed.

Leaving the Location

● It is important to keep your hands and any contact points in your van thoroughly clean and sanitized. ○ Using disinfecting wipes, wipe down your steering wheel, consoles, door handles, window switches, phones and tablets often.

When You Get Home:

● It is crucial to remember that you were out all day in public. The first thing all employees should do is take a shower and put all clothes in a separate laundry container. This will assist in staying clean and protecting families from the virus. If you have a porch or mudroom, it may be a good idea to leave your clothes and boots out there until they are able to be washed.

As a secondary option, I have gloves here at the shop that are washable. If you treat them like your clothes, it’s better than nothing. I can hand those out in case of shortages of Nitral type disposable gloves.

Here is some detailed, task-specific information that can prove helpful when working in the field. It offers further guidance on what PPE to wear and what to do when responding to a call or a job. As always, please email safety@medfordwellington.com with any questions regarding your safety and wellbeing.

Working Outside on Equipment RTUs, Exhausts, MUA, Condensers:

PPE Needed for Job: Social Distance, Gloves, Hand Washing, Safety Glasses/Goggles, Mask in Some Cases. ● You should still check in with a manager upon arrival at a location.

● Before exiting your vehicle, apply fresh, new nitrile gloves (these should be changed often in between tasks).

● Always remove gloves before touching any part of your face, nose, ears, phones, tablets, vehicle door handles, keys, or anything you use on a regular basis.

● Request roof access from the manager, remembering that .the door that was just touched at the location may have been contaminated by the virus.

● Throw away your gloves and put on a new pair when you set up a ladder.

● When working outside, the risk of transmission is significantly lower., If you can maintain adequate social distance and there is minimal foot traffic,no mask is required.

  • Exception: Since the virus is known to be airborne, a dust mask should be worn when changing filters to avoid coming into contact with any contaminants that might have been captured and then released when you start moving the filters around.

Working Inside on Equipment Reach-in, Water Heaters, Ice Machines:

● PPE Needed for Job: Social Distance, Gloves, Hand Washing, Safety Glasses/Goggles, Mask in Most Cases

● You should still check in with a manager upon arrival at a location.

● Before exiting your vehicle, apply fresh, new nitrile gloves (these should be changed often in between tasks).

● Always remove gloves before touching any part of your face, nose, ears, phones, tablets, vehicle door handles, keys, and anything you use on a regular basis.

● Can the equipment be rolled outside (reach-ins)?

  • If yes, this is the only time a mask does not have to be worn to work on inside equipment.
  • If no, you must wear all the PPE mentioned above. You will also need to wipe down the equipment before and after working on it with a customer-supplied sanitizing solution.
  • If a sanitizing solution cannot be provided, the job will need to be postponed or canceled.

● The inside of a reach-in or ice machine will need to be sanitized and have all products removed from inside.

Working Inside a Walk-In:

● PPE Needed for Job: Social Distance, Gloves, Hand Washing, Safety Glasses/Goggles, Mask at All Times.

● You should still check in with a manager upon arrival at a location. Before exiting your vehicle, apply fresh, new nitrile gloves (these should be changed often in between tasks).

● Gloves should be removed before touching any part of your face, nose, ears, phones, tablets, vehicle door handles, keys and anything you use on a regular basis.

● Door handles and evaporator units should be wiped clean with sanitizing solutions. ○ If a sanitizing solution cannot be provided, the job will need to be postponed or canceled.

No one should be inside the walk-in while you are working there. It is a tight space and there is a lot of moving air. This is to help protect you and maintain a safe social distance.

Construction/ Multi Person, Projects Installs, Construction Work:

● PPE Needed for Job: Social Distance, Gloves, Hand Washing, Safety Glasses/Goggles, Mask at All Times.

● You should still check in with a GC, super, or manager upon arrival at a location.

● Before exiting your vehicle, apply fresh, new nitrile gloves (these should be changed often in between tasks).

● Remove gloves before touching any part of your face, nose, ears, phones, tablets, vehicle door handles, keys and anything you use on a regular basis.

● Ensure the work area is clear of all personnel while working in it.

● If you cannot maintain a minimum social distance of six feet, you must wear a mask. This includes a two person lift for duct, a compressor job, or if two people are working in a lift or basket.

Residential Service:

PPE Needed for Job: Social Distance, Gloves, Hand Washing, Safety Glasses/Goggles, Mask in Most Cases.

● You should still check in with a homeowner upon arrival at a location.

● Before exiting your vehicle, apply fresh, new nitrile gloves (these should be changed often in between tasks).

● Remove gloves before touching any part of your face, nose, ears, phones, tablets, vehicle door handles, keys and anything you use on a regular basis.

● Can the equipment be rolled outside? ○ If yes, this is the only time a mask does not have to be worn while working on inside residential equipment.

○ If no, you must wear all the PPE mentioned above. You will also need to wipe down the equipment before and after working on it with a customer-supplied sanitizing solution. If a sanitizing solution can not be provided, the job will need to be postponed or canceled.

● You must maintain at least six feet of social distance between you and the customers at all times. This includes family members and pets, dogs, cats, etc. If safe social distance cannot be maintained, the job will need to be postponed or canceled.

DISCLAIMERS

These materials are in no way intended to override or supersede guidance from government safety, and health organizations, including, without limitation, the Center for Disease Control, OSHA, the World Health Organization, the United States Government, and the Commonwealth of Massachusetts. Medford Wellington does not provide medical advice and these materials should in no way substitute for or be construed as medical advice. These materials are provided for informational purposes only and should not be deemed to be inclusive of all proper methods nor exclusive of other methods which may achieve the same results. Each building is unique and some of the recommendations may not apply to you and your building.

The recommendations contained herein reflect the available information at the time the materials were prepared. Guidance and available information are changing daily, which may result in changing recommendations at any time. These materials are provided “as is” and Medford Wellington does not warrant the accuracy or completeness of these materials and assumes no responsibility for any injury or damage to persons or property arising out of or related to any use of these materials or for any errors or omissions contained in these materials. Medford Wellington makes no representations regarding, and is not responsible or liable for, the health of any person now or in the future. You acknowledge that you are solely responsible for verifying the accuracy of information and for all decisions or actions with respect to your building or facility, including without limitation, determining whether use of the recommended products is permissible under applicable law and regulations. Any reliance by you on these materials or any other information provided by Medford Wellington shall not diminish that responsibility.